On a commercial job, documentation is half the contract. We get that. Site-specific SWMS before we turn up to induction. ITPs referenced to the drawings and the program. Variations and RFIs in writing, day one, not after the defects list at PC.
Safety culture, not safety paperwork. Our crews know the SWMS because we run toolbox talks against it — not because we've buried it in a folder nobody reads.
Program as a commitment. We run a program board on commercial jobs. Crews know the milestones, the head contractor knows our status, and deviations get raised early — not at a handover meeting.
QA sign-off before external inspection. Internal QA is done and documented before the certifier or head-contractor QA team arrives. Hold points aren't a surprise.